The “Honeymoon Period” in B2B service contracts is a professional hallucination.
In the first 30 days, the vendor shows up with their best team, brand-new equipment, and a supervisor who answers the phone on the second ring. By month three, the staff has rotated twice, the soap dispensers are empty by noon, and your account manager has gone ghost.
Most facility managers in Egypt are forced to become “part-time cleaning supervisors” just to maintain the status quo.
The drop in quality isn’t usually a lack of intent—it’s a lack of systems. When a service business scales by selling “vibes” instead of operational checklists, the client pays the price in micromanagement.
If you have to point out a missed spot twice, you aren’t paying for a service; you’re paying for the privilege of doing the vendor’s job for them.
True operational value isn’t how clean the office looks on Day 1. It’s how the site looks on Day 200 when nobody is watching.
For the facility managers and HR heads here: How long does the “honeymoon period” usually last before you have to start chasing your vendors again?
#operations #facilitiesmanagement #b2b
